Bayut calculates an agent's response rate from calls and WhatsApp messages received on weekdays between 9am and 9pm. Missed calls or messages in that window lower the rate. Enquiries outside it, and at weekends, earn TruPoints™ if you answer them, but missing them does not count against you (Bayut Help Centre; Bayut Agent Portal). *Last checked 31 October 2026.*
Bayut response rate in Dubai: the 9am–9pm rule explained
What counts toward the response rate
- Weekdays, 9am–9pm: calls and WhatsApp messages answered count positively; missed ones reduce the rate.
- Outside those hours: answered enquiries still count positively; missed ones have no negative effect.
- Weekends: answered enquiries count positively at any time; missed ones have no effect.
- WhatsApp: must be answered within 4 hours.
The Responsive Broker badge
Per Bayut, an agent qualifies with at least 5 WhatsApp or phone-call leads in the month, an overall response rate of at least 70% within the responsiveness windows, and WhatsApp replies within 4 hours (source).
TruPoints™ for WhatsApp responsiveness
Bayut lists 8 TruPoints™ for a sale lead, 2 for a rental lead and 8 for an agent-profile lead (source).
How to protect your rate
- Keep agents free in the 9–9 window. The score depends on agents answering buyer calls and WhatsApp messages.
- Take first calls off their plate. Shabda calls new enquiries back within 60 seconds, inside calling hours, and qualifies them, so agents spend their time on live conversations.
- Cover WhatsApp within 4 hours. Shabda follows up on WhatsApp by rules you set; check your setup meets Bayut's window.
- Review weekly. Check your progress in Bayut's agent tools; Bayut may change these rules, so check its help centre.
Shabda costs less than AED 0.50 per minute in the UAE. See also Bayut TruBroker criteria and AI calling for real estate in Dubai.
FAQ
What hours count for Bayut's response rate?
Calls and WhatsApp messages received on weekdays from 9am to 9pm. Missed enquiries in that window reduce the rate; missed ones outside it or at weekends do not.
What response rate do I need for the Responsive Broker badge?
Bayut states at least 70% overall within the responsiveness windows, with at least 5 WhatsApp or phone leads in the month and WhatsApp replies within 4 hours.
Do weekend enquiries hurt my Bayut response rate?
No. Bayut says missed weekend calls and messages do not affect the response rate, while answered ones count positively.
Can an AI agent answer Bayut calls for me?
Bayut measures responses to the enquiries buyers send. Shabda handles first callbacks on new enquiries inside calling hours, freeing agents to answer buyers directly. Bayut decides what counts.